Guaranty Trust Bank (GT Bank) has issued a heartfelt apology to its customers who have been experiencing unwarranted delays in transaction processing due to the bank’s recent system upgrade.
The bank in a message sent across to the public on Wednesday, expressed its deepest gratitude to all customers for their unshaken patience, understanding, and support during the transitional period.
According to the bank, the recent system upgrade had a great impact on the personal and professional lives of its customers, affecting various business operations and activities.
The bank however assured its customers that the technical problems faced during the upgrade process have been successfully solved, and the bank is now fully operational.
Parts of the message reads: “Your trust is the foundation on which we stand, and your patience and support during this recent transition to a new core Banking System, has been nothing short of extraordinary.
When we began the process of implementing the new Finacle Suite of Core Banking Application Systems, our goals were clear: to remain agile as we grow, adaptable, and most importantly, to improve your service experience. Yet, we must humbly acknowledge the challenges along the way. The process, though necessary, brought with it delays in transaction processing and interruptions to what should be seamless service and we sincerely apologize for this.
We recognize how deeply this period of service disruptions affected your personal activities and business operations and we thank you for standing with us through it all, offering grace in times of frustration. Thank you for believing in us and allowing us the privilege of continuing to serve you. We are grateful beyond measure.
As we move on to our custom of seamless service experiences, we would like to assure you of our commitment to the goals we set at the start of implementing this change and that every effort we make hereon will be driven by a single purpose; to uphold the highest standards of service experience you expect and ensure that our relationship with you thrives far into the future”.
